Customer Support
Helpdesk and ticketing built for growing support teams
Features
Email, chat and WhatsApp support in one shared inbox, with SLA tracking, automation rules and reporting your managers will actually read.
Email, live chat, WhatsApp and web forms in one queue.
Response and resolution targets per plan, with breach alerts.
Route, tag, escalate and auto-reply without writing code.
Public help centre that deflects the repetitive questions.
Volume, first-response time, CSAT and agent workload.
Full API and webhooks for anything we have not built yet.
Pricing
Every plan starts with a 14-day free trial. No card required.
₹1,499/month
For a small team getting organised.
₹3,999/month
For teams with real volume and SLAs.
Custom
For larger operations with compliance needs.
All plans billed annually. GST applicable. 14-day free trial, no card required.
FAQ
Common questions about VitraDesk.
Book a 30-minute walkthrough. We will set up a sandbox with your workflow so you can judge it properly, not from a slide deck.